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Production goes from sales through the last check or warranty item.
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Todd Jackson of Jackson Design & Remodeling, in San Diego, developed a design process that starts with sales. “If you just turn a client over to a designer, they'll fall in love with a beautiful design that's over budget and can't be built,” Jackson says.
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At Kustom Kitchen Designs, in Delavan, Wis., one salesperson returns lead calls within 24 hours, asks a few qualifying questions, and, if the fit seems good, schedules a meeting at the home in five to seven days. Red flags are subjective but might include the prospect saying he or she is getting...
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Eric and Leif Jackson hadn't created their mission statement when they formed Jackson Remodeling in 1999, but the Seattle brothers knew from the start that they wanted “to differentiate ourselves from that guy with a dog and a truck,” Leif says. To establish their legitimacy, the Jacksons initially...
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A personnel system should define a company's needs, find the best person to fulfill each of those needs, and retain those employees. David Crane, owner of Crane Builders in Nashville, Tenn., uses the DISC personality profiling system to make sure new hires fit the company culture.
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For company-wide success, good communication must occur within each system and among all the systems, as well as with subs, suppliers, and clients. But the actual devices used to communicate can be seen as a system itself.
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Consultant Steve Maltzman says that a financial system without a plan is like a race without a finish line. “Having an understanding of where you want to go is critical for even a small remodeler. At a minimum, decide how much money you want to make, how many jobs you need to do that, and what your...
One year after Hurricane Katrina wreaked havoc on the Gulf Coast, the region is still very much in the early stages of recovery. C. Roy Nagin, mayor of New Orleans, said in early July that just 225,000 of the pre-storm population of 484,000 were currently living in the city.
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FEMA guidelines released in April recommend that houses in New Orleans be built at least three feet off the ground. It was a contentious decision. Some criticized it as being cost-prohibitive, while others pointed out that flood waters reached much higher than that during Katrina.
At the end of the month, a year will have passed since Hurricane Katrina hammered the Gulf Coast. Although people have slowly filtered back into the city, the Big Easy is still very much a shell of her former self.
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With more than 80 courses, including CAPS, CGR, workshops, and seminars, offered in this year's Remodeling Show conference program, there are more opportunities than ever for remodelers to learn from the experts.
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Focusing on a single type of project or client might not work as well in a slower economy. Setting a high minimum target for job size, for example, excludes a portion of the market in small projects that might just serve to pull a company through a downturn. Declining handyman work or referring it...