Great customer service means more than providing a completed project. Read on to learn about the specific practices five remodelers have in place to ensure fantastic service and what their clients think of them.
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Although the building boom of the past two decades captures all the media attention these days, we're also more quietly contending with the results of earlier ones.
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Somewhere between 15% and 20% of the volume of Scherer Bros. Lumber, a five-store chain in the Twin Cities, comes from sales to remodeling contractors.
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Ed Roskowinski, co-owner and general manager of Vujovich Design/Build in Minneapolis, wants three things from a supplier.
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For true believers in the Sandler sales system, presentation materials are just a waste of time.
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Mailing marketing materials to a lead before your first meeting is a simple step that pays big dividends, says marketing expert Mike Cohen of Remodeling Success Systems in Cumming, Ga.
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For remodelers not blessed with a silver tongue, using the right presentation tools can make all the difference. Tech-savvy remodelers have begun using CAD presentations at sales calls to give clients a sense of exactly what they're agreeing to pay for.
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Great customer service means more than providing a completed project. Read on to learn about the specific practices five remodelers have in place to ensure fantastic service and what their clients think of them.
-
Although the building boom of the past two decades captures all the media attention these days, we're also more quietly contending with the results of earlier ones.
-
Somewhere between 15% and 20% of the volume of Scherer Bros. Lumber, a five-store chain in the Twin Cities, comes from sales to remodeling contractors.
-
Ed Roskowinski, co-owner and general manager of Vujovich Design/Build in Minneapolis, wants three things from a supplier.
-
For true believers in the Sandler sales system, presentation materials are just a waste of time.
-
Mailing marketing materials to a lead before your first meeting is a simple step that pays big dividends, says marketing expert Mike Cohen of Remodeling Success Systems in Cumming, Ga.
-
For remodelers not blessed with a silver tongue, using the right presentation tools can make all the difference. Tech-savvy remodelers have begun using CAD presentations at sales calls to give clients a sense of exactly what they're agreeing to pay for.
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Any industry consultant will tell you that most small remodeling companies are undercapitalized.
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The first quarter of 2002 showed gains in all categories that contribute to the NAHB's quarterly Remodeling Market Index (RMI).
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The NAHB Remodelors Council announced the first six inductees to its new National Remodeling Hall of Fame. The Council created the hall of fame to recognize committed leaders who have made significant and lasting contributions to the advancement of the industry.
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A federal jury found that a wood preservative sold to Marvin Windows by PPG Industries did not prevent rot as advertised and ordered PPG to pay $135.8 million in damages, the New York Times reported.
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Design firms can significantly improve their protection from liability by "improving their practice management skills," according to a study by insurance program provider DPIC Companies.
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Contractors have a new educational resource available online at www.contractorsknowledgenetwork.org. While some resources on the network will be restricted to members of the American Subcontractors' Association, most will be available to anyone with Internet access.
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Several small businesses that hired the services of Chicago-area consulting firm IPA have cried foul, accusing the company of overcharging for substandard advice and of making harassing phone calls to collect payments.